Here at NiceRhac.com customer service is our number one priority.
All merchandise and apparel are printed on demand and shipped directly from our vendors. Please allow for 7 to 10 business days for delivery.
We offer No Hassle 30 Day Money Back Guarantee Returns on any of our dry goods we sell. Return shipping is the buyer's responsibility unless the reason for return is the fault of our service, i.e, sent the wrong item.
Please Ship all Returns to:
343 Saint Andrews Rd
Brandenburg, KY 40108
Live Animal Shipping and Guarantee:
- FedEx Priority Overnight is included in the price of our animals to the lower 48 states.
- We ship to the address provided at checkout and are not responsible for incorrect addresses.
- Live animal shipments do not automatically ship and must be scheduled via e-mail. Lookout for an email from us shortly after purchase (always check your spam too).
- All geckos come with a live arrival and a 14 day health guarantee. Animals are replaced with another of equal value. We do not issue refunds.
- We will hold your animal for any period of time necessary if the weather does not allow for shipment.
- We do not issue refunds for animals that cannot be shipped due to weather. We ship when overnight temperatures are between 40 F and 85 F on both the shipping and receiving ends. We can arrange for pickup at your local FedEx Ship Center if temperatures are slightly out of this range.
- We ship Monday, Tuesday, and Wednesday only for next day air delivery.
- Buyers must make sure someone is at the ship to address the day of delivery and on the lookout for shipment as delivery drivers will not always knock or ring.
- Buyers must contact us within 15 minutes of delivery to inform us of any problems. If this is not done our live arrival and health guarantee is voided.
Contact Us: Feel free to e-mail us at firstname.lastname@example.org with any questions you may have. We check e-mail frequently and will answer within 12 hours of receiving an e-mail typically.